Questions

Everything, answered

How the scanning works, what happens to your videos, delivery, gifts — all of it. Can’t find yours? Email [email protected] and a person will reply.

Scanning & playback

How does the scanning work?

Each printed photo is recognised by the Nokoru app itself — the image is the link. There are no QR codes or markers on the page, so the book stays clean and timeless.

What do I need to scan a book?

Just the free Nokoru app on iPhone, iPad or Android. With AirPlay you can also play any moment on your TV, in original resolution.

Does playback need internet every time?

Yes. Your videos live in your Nokoru library and stream to the phone when you scan a page, so playback needs a connection — Wi-Fi or mobile data is fine. That’s what keeps every video in full resolution without filling up anyone’s phone. The printed book itself needs nothing: the pages are always the pages, and the moving layer comes back the moment you’re online again.

Building your book

Can I build my book on my phone?

Yes. Our website works on a phone — upload, pair your videos, arrange the pages, choose size and paper, and order, all without opening a laptop. A bigger screen simply unlocks more: free placement and overlapping photos, text on the page, backgrounds and themes — so for the fullest set of tools, we’d build at a desk.

Can I design my pages in Canva?

Yes — and we’d love to see what you make. Email [email protected] before you start, and we’ll help you get your Canva designs ready to print and scan.

What if I don't have a video for every photo?

That’s fine. Pages without a paired video are simply beautiful printed photographs. You choose which moments come alive.

How long does delivery take?

Books are printed and bound in Europe. Most orders are printed within two working days and typically arrive within a week or two, depending on the courier. Delivery times are estimates rather than guarantees — if your book hasn’t arrived within 30 days (and the delivery address you gave us was correct), you can cancel for a full refund. And if anything arrives with a printing fault, we reprint your book free.

Do you deliver outside the UK?

Not yet — for now we deliver to UK addresses only. We’re keeping a waiting list for everywhere else: leave your email and country, and we’ll write once, when we deliver there. How many people ask from each country helps us decide where to go next.

Join the waiting list

Sharing & gifts

Can I share the book with family?

Yes. Once your book is printed, anyone you invite can scan its pages with the app and watch the moments play.

Do gift recipients need to buy anything?

No. The app is free — invite them from your account and every page plays for them too. Worth doing before you wrap it.

Your videos & storage

Are the videos my own, or made with AI?

They’re your own. Every video in a Nokoru book is a real clip you choose and pair with a photo — usually the one you took on your phone in that same moment. When someone scans the page, that’s what plays: the voices, the laughter, the moment as it actually happened. Nokoru never uses AI to make, animate or alter anything.

What happens when my storage window ends?

Nothing sudden. Every book comes with a storage window for its videos — you pick 3, 5, 10 or 30 years when you order — and we’ll remind you well before it ends, with extending a tap away whenever you’re ready. Your printed book carries on exactly as it is either way: the pages are always the pages, and they stay scannable for every video still stored.

Outside the UK?

We only deliver within the UK for now. Tell us where you are and we’ll email you once, when Nokoru delivers there.

We’ll use your email for that one message only, and delete it once it’s sent. To be removed sooner, email [email protected].

Ready when you are

Pick your photos and the moments behind them — we’ll print the rest.